User, privacy & license terms
Your data and your access stay connected to a clear purpose.
This policy applies when you visit a DATAGRIS website, create an account, request a project or support, subscribe to a DATAGRIS product, or act for an organization that uses our services.
Who we are and acceptance
DATAGRIS develops and operates software products and provides technology, automation, design, cybersecurity, GIS, cloud, and digital strategy services. By using a DATAGRIS service, you agree to this policy and the product-specific order, plan, or contract shown to you. If you act for a company, you confirm you are authorized to accept these terms for it.
Accounts and eligibility
You must provide accurate, current information and keep login details confidential. You are responsible for activity under your account and must promptly tell us about unauthorized access. A person who cannot legally enter a contract must use the service only through an authorized guardian or organization.
Information we collect
Depending on the product, we may collect your name, business name, email, phone number, country or nationality, account credentials, subscription and invoice details, support messages, project requirements, technical logs, device and browser information, IP address, security events, feature usage, and the content you choose to place in the product.
Where a product handles patient, student, employee, member, or customer data, the subscribing organization controls that content and must have the lawful authority to provide and process it.
Why we use information
- Create and secure accounts, licenses, and subscriptions.
- Deliver, personalize, maintain, and improve the product.
- Process orders, invoices, renewals, cancellations, and support.
- Communicate operational, security, and service notices.
- Detect misuse, fraud, attacks, and technical failures.
- Meet legal, tax, accounting, regulatory, and contractual obligations.
We use data only for stated, compatible purposes and obtain consent where required.
Payments
Payments may be processed by an authorized third-party payment provider. DATAGRIS does not intentionally store your complete card number or card security code. The payment provider may process payment and identity information under its own terms and privacy notice. We retain transaction references, status, amount, currency, and invoice information needed to manage your subscription and records.
Sharing and service providers
We may share the minimum necessary data with hosting, infrastructure, communications, analytics, support, security, accounting, and payment providers working for us; with your organization’s authorized administrators; or with authorities where legally required. We do not sell personal information. Providers must use information only for the contracted purpose and apply appropriate safeguards.
Storage, retention, and transfers
Information is kept only as long as needed for the service, the stated purpose, disputes, security, backups, and legal or accounting duties. Retention periods vary by product and record type. Where data is stored or processed outside Egypt, DATAGRIS will apply the approvals, contractual safeguards, and protections required by applicable law.
Security
We use proportionate technical and organizational controls such as access restrictions, authentication, monitoring, backups, encryption where appropriate, and incident procedures. No online system is completely risk-free. Customers must protect their users, devices, credentials, permissions, and local copies of data.
Your privacy rights
Subject to applicable law, you may ask to know whether we process your data, access or receive a copy, correct inaccurate data, withdraw consent, object to or restrict certain processing, or request deletion. Some information may be retained where law or a valid business obligation requires it. To exercise a right, contact us using the details below; we may verify your identity first.
Software license and subscription
A paid or free plan gives you a limited, revocable, non-exclusive, non-transferable right to use the selected DATAGRIS product during the active term for your internal business purposes and within its user, branch, storage, or feature limits. DATAGRIS and its licensors retain ownership of the software, designs, trademarks, source code, documentation, and improvements. You retain ownership of content you lawfully submit.
Acceptable use
You must not copy, resell, sublicense, reverse engineer, bypass limits, probe or disrupt security, introduce malicious code, impersonate others, infringe rights, upload unlawful content, or use a product in a way that harms DATAGRIS, other customers, or the public. You must not use output as the sole basis for high-risk medical, legal, financial, safety, or employment decisions without qualified human review.
Availability, support, and changes
We work to keep products reliable but maintenance, emergencies, providers, networks, and force-majeure events can affect availability. Features may evolve to improve security, performance, or usability. Material subscription changes will be communicated when required. Product-specific support levels and service commitments apply only when stated in the selected plan or a signed agreement.
Suspension and termination
We may limit or suspend access for non-payment, security risk, unlawful use, serious misuse, or breach of these terms, with notice where practical. You may cancel as explained in the Refund Policy and the relevant product checkout. On termination, access ends and account content may be deleted after the applicable retention or export period.
Updates and governing rights
We may update this policy when products, laws, or business practices change. The current version and effective date will remain published here. Mandatory rights under applicable Egyptian consumer and data-protection law are not limited by this policy.